Empatija kod lidera
Tekst piše: Vildana Efendić, Gestalt psihoterapeutkinja U svom radnom iskustvu kao HR osoba sam često direktorima govorila ono što su mi zaposleni prenosili u cilju rješavanja određenog problema.…
Psihotron
Text written by: Vildana Efendić, Gestalt psychotherapist
In my work experience as an HR professional, I often told directors what employees had told me in order to solve a certain problem.
Can you guess how the directors reacted?
The question they would ask me... was always the first and the same from all of them: "Who said that?".
And I would then know there is no solution. Because they are not concerned with resolving it. Their ego matters more to them. And that is where all of HR's effort falls apart. Because my role is not to point a finger at a person, but to say that the emperor really has no clothes.
HR can keep explaining things to them and try to change the company's organizational culture, but if this is the first question you get after raising a problem, the problem remains.
The same goes for relationships. When you tell your partner that you feel hurt, and he/she says "I didn't say that... you're being sensitive... I meant (and then continues on and on)".
When people don't hear you... when who is right matters more than what is right, the problem will not be solved.
The right reaction from a director would be "I didn't know that... that really hit me. What do you suggest we do?".
The right reaction from a partner would be "I'm sorry I hurt you... I'm truly sorry".
Do what is right, which is to set your ego aside and listen to what the other person is telling you. Only one ingredient is needed... the main ingredient of emotional intelligence - empathy.